Frequently Asked Questions


At Infinity Wellness Center, our goal is to find and correct the core root cause of symptoms such as chronic fatigue, pain, GI issues, and other symptoms that have been written off or covered up by the traditional medical model. Our focus is to implement long-term and sustainable changes in your health that result in a newfound state of well-being.

How can you help me?
As holistic doctors, we look at your body from different aspects to bring balance. We focus on removing environmental toxins, infections, and hormones that are in excess, and adding vitamins, minerals, nutrients, and hormones you are in need of. By giving the body what it needs, and taking away what it does not, the body is able to heal. We truly believe that when given the proper environment, the body can heal.  Your body IS designed to heal!  

You will receive a system of care that has been put together in a formula that has made a tremendous breakthrough in health recovery. We are not addressing your health problems on only one level but on many levels, all at the same time, which no other system does. When a person needs this system of care, then their condition will probably not get solved any other way. Because of this, we are able to help many problem cases that other doctors are not able to help. We address what is imbalanced within you. You will not only experience symptom relief but a deep healing process in all aspects of life. 

How do I get started?  
Begin by clicking on “Make Appointment” and select a doctor to fill out an application. The first visit includes the initial consultation; this is an extensive health history. In this appointment, we will take the information gathered to determine if your case is a good fit for our program. If you are a good fit, we will formulate a recommendation on which functional labs we need to run to solve your case. 

Will I need functional lab testing? And what is the cost?
If you need deep cellular healing or balancing – especially if you are suffering from fatigue, anxiety, or insomnia issues, we will need to gather data. We have different levels of lab packages including functional blood chemistry, genetics, hormones, heavy metals, brain chemicals, mold toxicity, environmental toxins, micro-nutrients, and Lyme Disease/Co-Infections. Labs can range in price from a couple hundred dollars up to several thousand. We will always be transparent about pricing prior to running labs. 

What if I have lab work already? 
If you have any lab tests that are less than 6 months old, we can use those as a reference and starting point. However, unless you have been under the care of another functional medicine doctor, chances are the labs will not have the same data we are looking for to uncover your case. 

What happens after I order my labs?  
If you are local to Austin, you may come by to pick them up right  away. Otherwise, labs are drop shipped to the shipping address you provided and can take around 5-7 days to be delivered. It is very important that you follow the instructions that come with your lab(s). Please complete the labs as soon as you can. Results can take anywhere from 3- 4 weeks to complete depending on the lab type.

What happens on the 2nd visit? How do you share my Report of Findings (ROF)?
This is our favorite day; it will ideally be 3-4 weeks after your initial visit. This is where we will review all your labs and recommend a treatment plan that is personalized and customized based on your body’s chemistry. If you agree with the treatment plan and choose to accept care, we will start you into The Infinity Way program right away. 

What does The Infinity Way Program entail?
The Infinity Way program was developed by Dr. Tenesha Wards. It is a combination of modules in an online platform as well as weekly and monthly face to face consults with your assigned doctor and health coaches. The modules include full body healing where we restore and rebuild every organ system in the body. Then, we focus on detoxing the liver and removing any underlying toxins and infection. Next, your doctor will meet with you to personalize and customize the program to your individual body’s needs. We can do this virtually or in person. If in person, body work may be included.

Do you treat and diagnose conditions?  
The medical model of diagnosing and treating conditions is what the current medical model does. The functional medical model, which is what The Infinity Way is based on, does not treat or diagnose specific conditions. Rather, we look for root causes or “The Why” you are presenting with symptoms. Once we know what and why, we can help you fix it! At Infinity Wellness Center, our doctors and coaches focus on the root cause of illness and teach clients how to remove the identified interferences and how to support the body so that it can heal. Our practice focuses on teaching and coaching individuals on how to resolve and support their conditions.

How do I select the right doctor for my first visit?  
All our doctors have been trained in The Infinity Way, developed by Dr. Wards, using a holistic and functional medicine approach. We work as a “one team” approach on all of the cases and Dr. Wards oversees everyone’s plan. Our doctors and coaches are passionate and devoted to our patients’ full recovery and wellness. So we recommend you book with the one that has the availability that matches what you are looking for in your schedule.

I’m not local, can you still help me?
We can see people ALL over the world! We use a secure HIPAA compliant platform through our software, Practice Better, which is similar to Zoom. This gives us the ability to have a private face-to-face conversation no matter where you are located. We ship labs directly to your doorstep, complete with a self-addressed return envelope. If we have recommended blood labs, we will create a requisition for you to go to your local Labcorp. Our clients love the virtual model because they can have their appointments from anywhere. From home, their office, and even their car!

Do you work with “XYZ”?  
Our model of health is to uncover the root cause of conditions, no matter what they are.  We will use your history and the data from your labs to look under the hood and understand what is attributing to your condition.

Do you take insurance?  
Unfortunately, the insurance model does not recognize this type of health care. The current medical system that is under the coverage of health insurance is a ‘Diagnose and Treat’ model where the treatments typically consist of a pharmaceutical to cover up the symptoms, or even surgery (which may be needed in severe medical cases). But we know true healing does not come from a bottle. The holistic or functional model of health does not diagnose nor does it treat. Therefore, our model does not fall under insurance coverage. However, in some instances based on your FSA / HSA account, costs may qualify for reimbursement. We can give you codes to submit for reimbursement upon request.

What exactly do you do if I come into the office? 
If you are local, we may use one or more of the following item in an appointment:

•Lab and protocol review
•Nutritional Response Testing (determining which supplements are best for you)
•Acupuncture
•Chiropractic
•Reiki
•Neuro-Emotional Technique (NET)
•Webster Technique/Prenatal Care

What is applied kinesiology or muscle testing?
We use a few different variations of muscle testing. One in particular is based on a technique called Contact Reflex Analysis (CRA), which was developed by Dr. Richard Versendaal over 50 years ago. We are also trained in Nutritional Response Testing (NRT) developed by Dr. Ulan, and Autonomic Response Testing (ART) developed by Dietrich Klinghardt, MD. These types of testing use your own body’s muscles to provide information about the status of the body and its various spinal levels related to organs, glands, and meridian systems. The degree of accuracy is remarkable and best seen in the results achieved by practitioners trained in these approaches.

Frequently Asked Questions


 

At Infinity Wellness Center, our goal is to find and correct the core root cause of symptoms such as chronic fatigue, pain, GI issues, and other symptoms that have been written off or covered up by the traditional medical model. Our focus is to implement long-term and sustainable changes in your health that result in a newfound state of well-being.

What can you do to help me?
As holistic doctors, we look at your body from different aspects to bring balance. We focus on removing toxins, infections, and hormones that are in excess, and adding vitamins, minerals, nutrients, and hormones. By giving the body what it needs, and taking away what it does not, the body is able to heal. We truly believe that when there is balance – the body can heal!

You will receive a system of care that has been put together in a formula that has made a tremendous breakthrough in health recovery. We are not addressing your health problems on only one level but on many levels, all at the same time, which no other system does. When a person needs this system of care, then their condition will probably not get solved any other way. Because of this, we are able to help many problem cases that other doctors are not able to help. We address what is imbalanced within you. You will not only experience symptom relief but a deep healing process in all aspects of life. 

How do I get started?  
Begin by clicking on “Make Appointment” and select a doctor to fill out an application. The first visit includes the initial consultation; this is an extensive health history. In this appointment, we will take the information gathered to determine if your case is a good fit for our program. If you are a good fit, we will formulate a recommendation on which functional labs we need to run to solve your case. 

Will I need functional lab testing? And what is the cost?
If you need deep cellular healing or balancing – especially if you are suffering from fatigue, anxiety, or insomnia issues, we will need to gather data. We have different levels of lab packages including functional blood chemistry, genetics, hormones, heavy metals, brain chemicals, mold toxicity, environmental toxins, micro-nutrients, and Lyme Disease/ Co-Infections. Labs can range in price from a couple hundred dollars up to several thousand.

What if I have labs? 
If you have any lab tests that are less than 6 months old we can use those as a reference and starting point. However, unless you have been under the care of another functional medicine doctor, chances are the labs will not have the same data we are looking for to uncover your case. 

What Happens after I order my labs?  
If you are local to Austin, you may come by to pick them up right  away. Otherwise, labs are drop shipped to the shipping address you provided and can take around 5-7 days to be delivered. It is very important that you follow the instructions that come with your lab(s). Please complete the labs as soon as you can. Results can take anywhere from 3- 4 weeks to complete depending on the lab type.

What happens on the 2nd visit / Report of Findings (ROF)
This is our favorite day; it will ideally be 3-4 weeks after your initial visit. This is where we will review all your labs and recommend a treatment plan that is personalized and customized based on your body’s chemistry. If you agree with the treatment plan and choose to accept care, we will start you into our Infinity Way Program right away. 

What does the Infinity Way Program entail?
The Infinity Way program was developed by Dr. Tenesha Wards. It is a combination of modules in an online platform as well as weekly and monthly face to face consults with your assigned doctor and health coaches. The modules include full body healing where we restore and rebuild every organ system in the body. Then, we focus on detoxing the liver and removing any underlying toxins and infection. Next, your doctor will meet with you to personalize and customize the program to your individual body’s needs. We can do this virtually or in person. If in person, body work may be included.

Do you treat and diagnose conditions?  
The medical model of diagnosing and treating conditions is what the current medical model does. The functional medical model, which is what The Infinity Way is based on, does not treat or diagnose specific conditions. Rather, we look for root causes or “The Why” you are presenting with symptoms. Once we know what and why, we can help you fix it! At Infinity Wellness Center, our doctors and coaches focus on the root cause of illness and teach clients how to remove the identified interferences and how to support the body so that it can heal. Our practice focuses on teaching and coaching individuals on how to resolve and support their conditions.

How do I select the right doctor for my first visit?  
All our doctors have been trained in The Infinity Way, developed by Dr. Wards, using a holistic and functional medicine approach. We work as a “one team” approach on all of the cases and Dr. Wards oversees everyone’s plan. Our doctors and coaches are passionate and devoted to our patients’ full recovery and wellness. So we recommend you book with the one that has the availability that matches what you are looking for in your schedule.

I’m not local, can you still help me?
We can see people ALL over the world! We use a secure HIPAA compliant platform through our software, Practice Better, which is similar to Zoom. This gives us the ability to have a private face-to-face conversation no matter where you are located. We ship labs directly to your doorstep, complete with a self-addressed return envelope. If we have recommended blood labs, we will create a requisition for you to go to your local Labcorp. Our clients love the virtual model because they can have their appointments from anywhere. From home, their office, and even their car!

Do you work with “XYZ”?  
Our model of health is to uncover the root cause of conditions, no matter what they are.  We will use your history and the data from your labs to look under the hood and understand what is attributing to your condition.

Do you take insurance?  
Unfortunately, the insurance model does not recognize this type of health care. The current medical system that is under the coverage of health insurance is a ‘Diagnose and Treat’ model where the treatments typically consist of a pharmaceutical to cover up the symptoms, or even surgery (which may be needed in severe medical cases). But we know true healing does not come from a bottle. The holistic or functional model of health does not diagnose nor does it treat. Therefore, our model does not fall under insurance coverage. However, in some instances based on your FSA / HSA account, costs may qualify for reimbursement. We can give you codes to submit for reimbursement upon request.

What exactly do you do if I come into the office? 
If you are local, we may use one or more of the following item in an appointment:

•Lab and protocol review
•Nutritional Response Testing (determining which supplements are best for you)
•Acupuncture
•Chiropractic
•Reiki
•Neuro-Emotional Technique (NET)
•Webster Technique/Prenatal Care

What is applied kinesiology or muscle testing?
We use a few different variations of muscle testing. One in particular is based on a technique called Contact Reflex Analysis (CRA), which was developed by Dr. Richard Versendaal over 50 years ago. We are also trained in Nutritional Response Testing (NRT) developed by Dr. Ulan, and Autonomic Response Testing (ART) developed by Dietrich Klinghardt, MD. These types of testing use your own body’s muscles to provide information about the status of the body and its various spinal levels related to organs, glands, and meridian systems. The degree of accuracy is remarkable and best seen in the results achieved by practitioners trained in these approaches.

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